The implementation of reengineering in organizations: activities, techniques and tools
Keywords:
change, competition, customers, reengineering.Abstract
Business Process Reengineering (BPR) is one of the most recent management tools that appear in the early nineties brought to us by Michael Hammer and James Champy. BPR must be understood like an incentive to the change in the facts of business organizations. It provides solutions that will allow companies to face the challenge their customers’ demand, the obstacle their competitors represent and,finally, the risk involved by an important change within the organization. As fundamentalparts of the implementation of this methodology we mention people, activities, techniques and tools.References
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