Determinants of satisfaction citizens in Administrations local public
Keywords:
Satisfaction, citizens, quality, public policies.Abstract
The main aim, in all Public Administrations, it is the Satisfaction Measure. First,because it allows to listen directly to the citizens on what they think about servicesthat receive and, secondly, because the satisfaction is a result measure of servicedelivery. About this, the perceived quality joins as a management line and evaluationfor local entities and as a powerful tool to penetrate into the knowledge of thedemand and the results, as well as for putting in functioning the most suitable policies.Thus, recognizing the determinants of quality perceived in local public service,the actions concentrate to carrying out for improving satisfaction, due to the strongrelation between these two variables.References
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