Un modelo de adopción de innovaciones: el caso del teletrabajo
Keywords:
Teleworking. Information and Communication Technologies. Firm organization.Abstract
This paper develops a model of teleworking adoption based on the principles of the technology acceptance model. The framework integrates three categories of factors influencing on teleworking adoption: technological, human resources, and organisational factors. The model fills a gap in the teleworking literature by developing research propositions that take into account different theoretical perspectives to study teleworking adoption.
References
Adams, D., Nelson, R., y Todd, P. (1992): “Perceived usefulness, ease of use, and usage of information technology: A replication”, MIS Quarterly, 16: 227-247.
Bailey, D. y Kurland, N. (2002): “A review of telework research: Findings, new directions, and lessons for the study of modern work”, Journal of Organizational Dynamics, 28: 383-400.
Barnes, K. (1994): “Tips for managing telecommuters”, HR Focus, 71: 9-10.
Baruch, Y. (2000): “Teleworking: Benefits and pitfalls as perceived by professionals and managers”, New Technology, Work and Employment, 15: 34-48.
Baruch, Y. (2001): “The status of research on teleworking and an agenda for future research”, International Journal of Management Review, 3: 113-129.
Baruch, Y. y Nicholson, N. (1997:, “Home, sweet work: requirements for effective home working”, Journal of General Management, 23: 15-30.
Bélanger, F. (1999): “Workers´ propensity to telecommute: An empirical study”, Information & Management, 35: 139-153.
Brancheau, J. y Wetherbe, J. (1990): “The adoption of spreadsheet software: testing innovation diffusion theory in the context of end user computing”, Information Systems Research, 1: 115-143.
Civit, C. y March, M. (2000): Implantación del Teletrabajo en la Empresa, Barcelona: Ediciones Gestión 2000.
Chapman, A., Sheehy, N.P., Heywood, S., Dooley, B. y Collins, S.C.(1995), “The organizational implications of teleworking”, International Review of Industrial and Organizational Psychology”, 10: 229-248.
Chau, P. y Hui, K. (2001): “Determinants of small business EDI adoption: an empirical investigation”, Journal of Organizational Computing and Electronic Commerce, 11: 229-252.
Chau, P. y Hu, P. (2002): “Investigating healthcare professionals´ decisions to accept telemedicine technology: an empirical test of competing theories”, Information & Management, 39: 297-311.
Daniels, K., Lamond, D. y Standen, P. (2001): “Teleworking: frameworks for organizational research”, Journal of Management Studies, 38: 1151-1185.
Davis, F. (1989): “Perceived usefulness, perceived ease of use, and user acceptance of information technology”, MIS Quarterly, 13: 319-340.
Davis, F., Bagozzi, R. y Warshaw, P. (1989): “User acceptance of computer technology: A comparison of two theoretical models”, Management Science, 35: 982-1003.
Duxbury, L. y Neufeld, D. (1999): “An empirical evaluation of the impact of telecommuting on intra-organizational communication”, Journal of Engineering and Technology Management, 16: 1-28.
Dyer, J. y Nobeoka, K. (2000): “Creating and managing a high performance knowledge-sharing network: The Toyota case”, Strategic Management Journal, 21: 345-367.
Eaton, S. (2003): “If you can use them: Flexibility policies, organizational commitment, and perceived performance”, Industrial Relations, 42: 145-167.
Empirica (2000): Conditions for the Development of New Ways of Working and Electronic Commerce in Spain, Madrid: Empirica & DyR.
Fishbein, M. y Azjen, I. (1975): Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research, Reading, MA.: Addison-Wesley.
Gillespie, A., Richardson, R. y Cornford, J. (1995): Review of Teleworking in Britain: Implications for Public Policy, Londres: Report to the Parliamentary Office of Science and Technology.
Gray, P. (1995), “The virtual workplace”, OR/MS Today, 22: 22-26.
Gray, M., Hodson, N. y Gordon, G. (1993): Teleworking Explained, Nueva York: John Wiley & Sons.
Hakim, C. (1995): “Firm feminist myths about women´s employment”, British Journal of Sociology, 46: 429-455.
Hamblin, H. (1995): “Employees perspectives on one dimension of labour flexibility: working at a distance”, Work, Employment and Society, 9: 473-498.
Harrington, S. y Ruppel, C. (1999): “Telecommuting: A test of trust, competing values, and relative advantage”, IEEE Transactions on Professional Communication, 42: 223-239.
Hill, E., Miller, B., Weiner, S. y Colihan, J. (1998): “Influences of the virtual office on aspects of work and work/life balance”, Personnel Psychology, 5: 667-684.
Hochschild, A. (1997): The Time Bind: When Work Becomes Home and Home Becomes Work, Henry Holt & Company, Inc.
Huselid, M. (1995): “The impact of human resource management practices on turnover, productivity, and corporate financial performance”, Academy of Management Journal, 38: pp. 635-672.
Huws, U., Korte, W. y Robinson, S. (1990): Telework: Towards the Elusive Office, Chichester: John Wiley & Sons.
Illegems, V., Verbeke, A. y S´Jegers, R. (2001): “The organizational context of teleworking implementation”, Technological Forecasting and Social Change, 68: 275-291.
INE (2002): Encuesta sobre Innovación Tecnológica en las Empresas, Madrid: Instituto Nacional de Estadística.
Ingram, P. y Simons, T. (1995): “Institutional and resource dependence determinants of responsiveness to work-family issues”, Academy of Management Journal, 38: 1466-1487.
Karnowski, S. y White, B. (2002): “The role of facility managers in the diffusion of organizational telecommuting”, Environment and Behavior, 34: 322-334.
Khalifa, M. y Elezadi, J. (1997): “Telecommuting: A study of employees´ beliefs”, Journal of Computer Information Systems, 38: 78-85.
Koch, M. y McGrath, R. (1996): “Improving labour productivity: Human resource management policies do matter”, Strategic Management Journal, 17: 335-354.
Konrad, A. y Mangel, R. (2000): “The impact of work-life programs on firm productivity”, Strategic Management Journal, 21: 1225-1237.
Konradt, U., Schmook, R. y Mälecke, M. (2000): “Impacts of telework on individuals, organizations and families-A critical review”, International Review of Industrial and Organizational Psychology, 15: 63-99.
Kurland, N. y Cooper, C. (2002): “Manager control and employee isolation in telecommuting environments”, Journal of High Technology Management Research, 13: 107-126.
Leede, J. y Riemsdijk, M. (2001): External labour flexibility and teamwork in manufacturing: are the two compatible?, Actas del 8º Congreso internacional de EUROMA, Bath (Reino Unido), pp. 1235-1248.
Malone, T. y Laubacher, R. (1998): “The dawn of the e-lance economy”, Harvard Business Review, 76: 144-152.
McCloskey, D. e Igbaria, M. (1998): “A review of the empirical research on telecommuting and directions for future research”, en M.Igbaria y M.Tan (eds.).
The Virtual Workplace, Hershey PA: Idea Group Publishing. McGrath, P. y Houlihan, M. (1998): “Conceptualising telework: modern or postmodern”, en P. Jackson and J. Wielen (eds), Teleworking: International Perspectives, From Telecommuting to the Virtual Organization, Londres: Routledge.
Mokhtarian, P. y Salomon, I. (1997): “Modeling the desire to telecommute: The importance of attitudinal factors in behavioral models”, Transportation Research, 31: 35-50.
Nilles, J. (1998), Managing Telework. Strategies for Managing the Virtual Workforce, Nueva York: John Wiley & Sons.
Olson, M. (1989), “Work at home for computer professionals. Current attitudes and futures prospects”, ACM Transactions on Office Information Systems, 7: 317-338.
Omari, M. y Standen, P. (2000): “Selection for telework”, en K. Daniels, D.A.Lamond y P.Standen (eds.) Managing Telework. London: Thomson Learning.
Ommeren, J. (2000): “Performance management and compensation”, en K. Daniels, D. Lamond y P. Standen (eds), Managing Telework, Londres: ITP.
Osterman, P. (1995), “Work/family programs and the employment relationship”, Administrative Science Quarterly, 40: 681-700.
Pérez, M., Martínez, A. y de Luis, Mª P. (2002): “Benefits and barriers of telework: Perception differences of human resources managers according to company´s operations strategy”, Technovation. The International Journal of Technological Innovation and Entrepreneurship, 22: 775-783.
Pérez, M., Martínez, A. y de Luis, M. P. (2003): “The management of teleworking adoption: an organisational study of feasibiity perception in industrial and service companies”, International Journal of Human Resources Development and Management, 3: 226-248.
Peters, P., Tijdens, K. y Wetzels, C. (2004): “Employees´ opportunities, preferences, and practices in telecommuting adoption”, Information & Management, 41: 469-482.
Perry-Smith, J. y Blum, T. (2000): “Work-family human resource bundles and perceived organizational performance”, Academy of Management Journal, 43: 1107-1117.
Pinsonneault, A. y Boisvert, M. (2001): “The impacts of telecommuting on organizations and individuals: a review of the literature”, en N. Johason (ed.) Telecommuting and Virtual Offices: Issues and Opportunities. Hershey PA: Idea Group Publishing.
Powell, T. y Dent-Micallef, A. (1997): “Information technology as competitive advantage: the role of human, business, and technology resources”, Strategic Management Journal, 28: 375-405.
Prescott, M. y Conger, S. (1995): “Information technology innovations: a classification by IT locus of impact and research approach”, Data Base, 26: 20-41.
Raghuram, S. (1996): “Knowledge creation in the telework context”, International Journal of Technology Management, 11: 859-871.
Raghuram, S., Garud, R., Wiesenfield, B. y Gupta, V. (2001): “Factors contributing to virtual work adjustment. Journal of Management, 27: 383-405.
Raghuram, S., Wiesenfield, B. y Garud, R. (2003): “Technology enabled work: The role of self-efficacy in determining telecommuter adjustment and structuring behavior”, Journal of Vocational Behavior, 63: 180-198.
Rogers, E. (1983): Diffusion of Innovations, Nueva York: Free Press.
Ruppel, C. y Harrington, S. (1995), “Telework: An innovation where nobody is getting on the band-wagon”, Database, 26: 87-104.
Scott, C. y Timmerman, C. (1999), “Communication technology use and multiple workplace identifications among organizational teleworkers with varied degrees of virtuality”, IEEE Transactions on Professional Communication, 41: 240-260.
Segars, A. y Grover, V. (1993), “Re-examining perceived ease of use and usefulness: A confirmatory factor analysis”, MIS Quarterly, 17: 517-525.
Shin, B., Sheng, O. y Higa, K. (2000), “Telework: Existing research and future directions”, Journal of Organizational Computing and Electronic Commerce, 10: 85-101.
Standen, P. (1997), “Home, work and management in the information age”, Journal of the Australian and New Zealand Academy of Management, 3: 1-14.
Szajna, B. (1994), “Software evaluation and choice: predictive evaluation of the Technology Acceptance Instrument”, MIS Quarterly, 18: 319-324.
Teo, T., Lim, V. y Wai, S. (1998), “An empirical study of attitudes towards teleworking among information technology (IT) personnel”, International Journal of Information Management, 18: 329-343.
Tomaskovic-Devey, D. y Risman, B. (1993), “Telecommuting innovation and organization: A contingency theory of labor process change”, Social Science Quarterly, 74: 367-385.
Tornatzky, L. y Klein, K. (1982), “Innovation characteristics and innovation adoption-implementation: a meta analysis of findings”, IEEE Transactions on Engineering Management, 29: 28-45.
Travic, B. (1998), “Information aspects of new organizational designs: exploring the non-traditional organization”, Journal of the American Society for Information Science, 49: 1224-1244.
Watad, M. y Disanzo, F. (2000), “Case study the synergism of telecommuting and office automation”, Sloan Management Review, 41: 85-96.
Wood, S. (1999), “Family-friendly management: testing the various perspectives”, National Institute Economic Review, 168: 99-116.
Workman, M., Kahnweiter, W. y Bommer, W. (2003), “The effects of cognitive style and media richness on commitment to telework and virtual teams”, Journal of Vocational Behavior, 63: 199-219.
Downloads
How to Cite
Issue
Section
License
The authors of articles published in icade. Revista de la Facultad de Derecho retain the intellectual property rights over their works and grant the journal their distribution and public communication rights, consenting to their publication under aCreative Commons Attribution-NonCommercial-NoDerivates 4.0 Internacional. Authors are encouraged to publish their work on the Internet (for example, on institutional or personal pages, repositories, etc.) respecting the conditions of this license and quoting appropriately the original source.